Terms of service

Last updated: 1 September 2026

Welcome to Tristan Jade Streetwear.

These Terms & Conditions govern your use of the Tristan Jade Streetwear website and your purchase of products through our online store.

By accessing our website, placing an order or purchasing a product from us, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, together with any other policies displayed on our website.

1. About Tristan Jade Streetwear

Tristan Jade Streetwear is the trading name under which the business operates as a sole proprietorship.

Proprietor: Tristan Jade Beukes
Business/trading name: Tristan Jade Streetwear
Telephone: +27 (67) 205 2331
Email: tristanjadestreetwear@gmail.com

Lethabo Ruele is involved in the operation and management of Tristan Jade Streetwear.

For legal notices and correspondence, customers may contact us using the details above.

2. Products

We currently sell streetwear products including T-shirts and caps. We may introduce additional products in the future.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate.

Colours may appear slightly different depending on the customer's screen or device.

Product availability may change without notice. If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include a refund where applicable.

3. Pricing

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Product prices and available promotions may change from time to time. Changes will not affect an order that has already been accepted and paid for, except where an obvious pricing or technical error has occurred.

Shipping charges are displayed separately at checkout where applicable.

Our standard delivery charge is R70.

Orders of more than R500 qualify for free delivery, subject to the shipping terms applicable to the order.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Orders are subject to product availability, successful payment and our ability to fulfil the order.

An order confirmation does not necessarily mean that an order has been finally accepted where there is a genuine error, suspected fraud, product unavailability or another legitimate reason preventing fulfilment.

If we cannot fulfil an order, we will contact the customer and, where payment has already been made, arrange an appropriate refund or alternative solution.

5. Payment

Online orders must be paid in full at checkout.

Our website currently uses PayFast as the online payment service.

We do not require or store customers' full payment-card details ourselves where payment information is processed by the relevant payment provider.

Payment must be successfully authorised before an order is processed for dispatch.

6. Order Processing

We aim to prepare paid orders for dispatch or delivery within approximately one business day.

Processing times may be longer during periods of unusually high demand, promotions, product launches, public holidays or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to inform the affected customer.

7. Delivery

Our standard delivery fee is R70.

Orders exceeding R500 qualify for free delivery.

We may fulfil deliveries within our local delivery area ourselves. Orders outside our local delivery area will generally be delivered using our nominated courier or another suitable courier service.

Our current nominated courier is Fastway, but we reserve the right to use another suitable courier where appropriate.

Delivery times are estimates and may vary depending on destination, courier operations, weather, public holidays, peak periods and circumstances outside our reasonable control.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because the customer supplied an incorrect, incomplete or outdated address or other necessary information, additional delivery costs may apply where legally permissible.

Customers should check their delivery information carefully before completing checkout.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may instead need to follow our Returns, Exchanges & Refunds Policy.

Where a cancellation is accepted and a refund is due, the refund will generally be made to the original payment method.

Nothing in this section limits any cancellation or cooling-off rights that may apply under South African law.

10. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Returns, Exchanges & Refunds Policy, which forms part of these Terms & Conditions.

Nothing in our policies is intended to remove, restrict or waive any consumer rights that cannot lawfully be excluded under South African law.

11. Defective or Incorrect Products

If you receive a product that is defective, damaged before use, materially different from what you ordered or otherwise does not comply with applicable consumer-law requirements, please contact us as soon as reasonably possible.

We may request photographs, order information or other reasonable information to investigate the issue.

Where a remedy is required under applicable law, we will provide the appropriate remedy in accordance with the law.

12. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional terms.

Unless expressly stated otherwise:

Discount codes cannot be exchanged for cash.
Discount codes cannot be combined unless expressly permitted.
Promotions may have specified start and end dates.
We reserve the right to correct obvious errors in promotional information.
Promotional terms will be displayed with the relevant promotion.

Nothing in promotional terms limits statutory consumer rights.

13. Fraudulent or Suspicious Orders

We take fraudulent transactions seriously.

Where we reasonably suspect that an order is fraudulent, unauthorised or otherwise presents a legitimate security concern, we may, where legally permitted:

Verify order information;
Contact the customer;
Delay fulfilment while information is verified;
Cancel the order and refund the payment;
Cooperate with PayFast, courier companies or other relevant service providers;
Retain records relevant to the investigation.

We may also retain reasonable records of transactions, communications, delivery information and other evidence for fraud prevention, dispute resolution and legal or accounting purposes.

14. Chargebacks and Payment Disputes

Customers should contact Tristan Jade Streetwear before initiating a payment dispute where the issue concerns an order, refund, delivery or product.

If a chargeback or payment dispute is initiated, we may provide the relevant payment provider with appropriate supporting information, which may include:

Order records;
Payment records;
Product information;
Customer communications;
Dispatch records;
Photographs of packed orders;
Courier tracking information;
Proof of delivery;
Return or refund records.

Nothing in this section prevents a customer from exercising rights available to them under applicable law.

15. Intellectual Property

Unless otherwise stated, Tristan Jade Streetwear's branding, logos, photographs, website content, written content, graphics, product presentation and original creative materials are intended to be protected against unauthorised use to the extent permitted by law.

You may not reproduce, copy, modify, distribute, sell, commercially exploit or otherwise use our branding, photographs, artwork or website content without our prior written permission, except where permitted by law.

The use of artificial intelligence in the development of certain creative materials does not grant customers permission to copy or commercially exploit Tristan Jade Streetwear's branding, product presentation or website materials.

16. Customer-Submitted Content

If you voluntarily submit photographs, reviews, testimonials or other content to Tristan Jade Streetwear, you confirm that you have the right to provide that content.

Where we wish to use customer-submitted content for marketing purposes, we will seek appropriate permission where required.

17. Website Use

You may use our website for lawful purposes only.

You must not:

Attempt to gain unauthorised access to our website or systems;
Interfere with website functionality;
Introduce malicious software;
Use automated systems to scrape or copy substantial portions of our website;
Attempt to obtain products or discounts through fraudulent means;
Impersonate another person;
Use the website in a manner that violates applicable law.

18. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical problems, third-party services or circumstances outside our reasonable control.

19. Third-Party Services

Our website may use third-party services including Shopify, PayFast, courier companies, analytics providers, advertising platforms and other service providers.

The availability and operation of these services may be subject to their own terms and policies.

20. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Tristan Jade Streetwear will not be responsible for losses arising solely from circumstances outside our reasonable control, including third-party service interruptions, courier delays, network failures or other events that could not reasonably have been prevented.

Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded.