Privacy policy

Last updated: 1 September 2026

Tristan Jade Streetwear respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it and the choices available to you.

This policy should be read together with the privacy and data-processing information provided by Shopify and other third-party service providers used by our store.

1. Who We Are

Business: Tristan Jade Streetwear
Proprietor: Tristan Jade Beukes
Email: tristanjadestreetwear@gmail.com
Telephone: +27 (67) 205 2331

Lethabo Ruele is involved in the operation and management of Tristan Jade Streetwear.

For purposes of applicable data-protection law, Tristan Jade Streetwear is responsible for personal information processed in connection with its business activities, subject to the role and responsibilities of third-party service providers.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Name and surname;
Email address;
Telephone number;
Delivery address;
Billing information;
Order details;
Products purchased;
Payment-related transaction information;
Return and refund information;
Customer service communications;
Marketing preferences;
Website and technical information;
IP address and device/browser information;
Information collected through cookies and similar technologies; and
Other information you voluntarily provide to us.

We do not need or request your full payment-card credentials through ordinary customer communications.

3. Why We Collect Personal Information

We may process personal information for purposes including:

Processing and fulfilling orders;
Processing payments;
Delivering products;
Communicating with customers about orders;
Processing returns, exchanges and refunds;
Providing customer support;
Preventing fraud and investigating suspicious transactions;
Maintaining business and accounting records;
Improving our website and products;
Understanding website usage;
Sending marketing communications where legally permitted and appropriately consented to;
Complying with legal obligations; and
Protecting our legitimate business interests and legal rights.

4. Payment Information

Payments are processed through third-party payment providers such as PayFast.

Payment providers may process information in accordance with their own privacy policies and terms.

Tristan Jade Streetwear does not intentionally request customers to send full payment-card information by email, WhatsApp, social media or other informal communication channels.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process information necessary to operate the online store, process transactions, provide hosting and security services and provide related functionality.

Shopify may process information in accordance with its own terms, privacy documentation and applicable data-processing arrangements.

6. Couriers and Delivery Providers

We may provide necessary customer information to our nominated courier or another suitable delivery provider for the purpose of delivering an order.

This may include the customer's:

Name;
Telephone number;
Delivery address; and
Order or delivery information.

We only intend to provide information reasonably necessary for delivery and related services.

7. Third-Party Service Providers

We may use third-party services to operate our business, including payment providers, courier companies, Shopify, email providers, analytics services, advertising platforms and other technology providers.

Where appropriate, these providers may process personal information on our behalf or as independent parties.

We take reasonable steps to use appropriate service providers and to handle personal information responsibly.

8. Marketing Communications

We may send marketing communications about Tristan Jade Streetwear products, collections, promotions or events where permitted by applicable law.

Electronic direct marketing will be handled in accordance with applicable POPIA requirements.

Where consent is required, we will obtain appropriate consent.

Where the law permits marketing to existing customers under applicable conditions, we will provide an appropriate opportunity to opt out.

Marketing communications will provide a reasonable method for recipients to stop receiving future marketing communications.

Transactional communications such as order confirmations, payment information, delivery updates and return communications are not the same as promotional marketing messages and may still be sent where necessary to fulfil an order or provide requested services.

9. Cookies and Tracking

Our website may use cookies and similar technologies.

These technologies may be used for:

Website functionality;
Security;
Remembering preferences;
Analytics;
Understanding website performance; and
Marketing or advertising, where applicable.

The specific technologies used may change as we add or remove Shopify features, analytics tools, advertising platforms or other services.

Customers may be able to control certain cookie or tracking preferences through their browser and available website privacy tools.

10. Information Security

We take reasonable measures appropriate to the nature of the information we process to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices and communications.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, dealing with disputes, preventing fraud, complying with legal obligations and protecting our legal rights.

Certain information may need to be retained for longer periods where required by law or legitimate business requirements.

12. Customer Rights

Subject to applicable law, customers may have rights concerning their personal information, including rights relating to:

Access;
Correction;
Updating;
Objection to certain processing;
Withdrawal of consent where processing is based on consent; and
Complaints regarding the handling of personal information.

Requests should be sent to:

tristanjadestreetwear@gmail.com

We may need to verify the identity of the person making a request before providing or changing personal information.

13. Direct Marketing Opt-Out

Customers may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

A request to stop marketing communications will be processed in accordance with applicable law.

14. Children

Our website is not intentionally designed to collect personal information from children without appropriate legal authorisation or consent where required by law.

If you believe a child has provided personal information to us in circumstances where this should not have occurred, please contact us.

15. International Data Transfers

Some service providers used to operate our online store may process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that applicable legal requirements are considered.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or service providers.

The latest version will be published on our website.

17. Contact Us

For privacy-related questions or requests:

Tristan Jade Streetwear
Email: tristanjadestreetwear@gmail.com
Telephone: +27 (67) 205 2331

COOKIE & TRACKING POLICY

Last updated: 1 September 2026

Tristan Jade Streetwear may use cookies, pixels and similar technologies to operate and improve our website.

1. What Are Cookies?

Cookies are small files or pieces of information stored on a user's device when visiting a website.

They can help websites remember information, operate correctly and understand how visitors interact with the website.

2. How We May Use Cookies

Cookies and similar technologies may be used for:

Essential website functionality;
Shopping-cart functionality;
Security;
Remembering preferences;
Analytics;
Measuring website performance;
Understanding how visitors use our website;
Advertising and marketing; and
Improving our products and customer experience.

3. Shopify Cookies

Because our store operates through Shopify, Shopify and its related services may use cookies and similar technologies required to provide store functionality, security, analytics and other services.

4. Analytics and Advertising

We may introduce third-party analytics and advertising services in the future, including services such as Google Analytics, Meta advertising tools, TikTok advertising tools or similar technologies.

If such services are introduced, they may collect information about website visits, interactions, devices and browsing activity according to their respective terms and privacy policies.

We will consider applicable privacy and consent requirements before activating non-essential tracking technologies.

5. Managing Cookies

Depending on the technology being used, customers may be able to control cookies through their browser settings and available website privacy controls.

Disabling certain cookies may affect the functionality of the website.