Shipping policy

Last updated: 1 September 2026

This Shipping & Delivery Policy explains how Tristan Jade Streetwear processes and delivers online orders.

1. Order Processing

We aim to prepare paid orders for dispatch or delivery within approximately one business day.

Processing times may occasionally be longer during product launches, promotions, periods of high demand, public holidays or circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to communicate this to you.

2. Delivery Fee

Our standard delivery fee is:

R70 per order

Orders with a total purchase value of more than R500 qualify for free delivery.

The applicable shipping cost will be displayed during checkout before the order is completed.

3. Local Delivery

For customers within our local delivery area, Tristan Jade Streetwear may deliver the order directly.

Our local delivery charge is R70, unless the order qualifies for free delivery by exceeding R500.

We may contact the customer to arrange a suitable delivery time.

If nobody is available to receive the order, we may arrange another delivery attempt or contact the customer to determine an alternative arrangement.

Additional delivery charges may apply where a further delivery attempt is required because the customer was unavailable or supplied incorrect/incomplete delivery information, where legally permissible.

4. Courier Delivery

Orders outside our local delivery area will generally be delivered using our nominated courier or another suitable courier service.

Our current nominated courier is Fastway.

We reserve the right to change courier providers where necessary, including because of service availability, delivery coverage, pricing or operational requirements.

5. Tracking

Where courier tracking is available, we will provide the relevant tracking information to the customer.

Customers should use the tracking information provided to monitor the progress of their delivery.

6. Delivery Times

Delivery times depend on the destination and courier service.

The approximately one-business-day processing period stated above refers to the time we aim to take to prepare an order. It is not a guarantee that the courier will deliver the order within one business day.

Courier delays may occur because of weather, public holidays, peak periods, incorrect addresses, operational disruptions or other circumstances outside our reasonable control.

7. Incorrect or Incomplete Address

Customers are responsible for ensuring that their delivery address and contact information are accurate.

If an order is delayed, returned or requires additional delivery arrangements because an incorrect, incomplete or outdated address was provided, additional costs may be charged to the customer where legally permissible.

8. Failed Delivery

If a courier is unable to deliver an order, the courier may attempt to contact the customer or make another delivery attempt according to its procedures.

Customers should respond to courier communications where necessary to prevent unnecessary delivery delays.

9. Lost or Delayed Parcels

If an order appears to be lost or significantly delayed, Tristan Jade Streetwear will reasonably assist the customer in communicating with the courier and investigating the shipment.

Customers should contact us if their tracking information indicates a problem.

We will not simply disregard a legitimate delivery issue because the parcel has been handed to a courier.

Where applicable law requires a remedy, the customer's statutory rights remain unaffected.

10. Proof of Delivery

Where available, Tristan Jade Streetwear may rely on courier records, tracking information and proof-of-delivery information when investigating delivery disputes.

We may retain records relating to the dispatch and delivery of orders for legitimate business, accounting, fraud-prevention and dispute-resolution purposes.

11. Orders Claimed as Not Received

If a customer informs us that an order was not received, we may investigate the matter using available information, including:

Shopify order records;
Payment records;
Dispatch records;
Courier tracking;
Proof of delivery;
Delivery photographs where available;
Customer communications; and
Other relevant information.

We will make reasonable efforts to resolve genuine delivery problems.

Customers must not knowingly submit false or misleading delivery claims.

12. International Orders

Tristan Jade Streetwear currently primarily ships within South Africa.

International shipping may be available by arrangement.

Customers wishing to place an international order should contact us before placing the order so that we can determine whether delivery is possible and provide applicable shipping information.

International customers may be responsible for customs duties, import taxes, clearance charges or other charges imposed by the destination country unless otherwise expressly agreed.

We cannot guarantee that an international shipment will clear customs or that no additional charges will apply.